FAQ


Unfortunately the play tent canopy is designed for a mattress on the floor. It doesn’t work with most bed frames.

We have lots of Play Tent Bed Canopies ready to ship. The ideal mattress is a standard size and between 6-9” thick. If your mattress is outside of these dimensions we may be able to make one custom for you. Please contact us a message to discuss.

In some circumstances we can make this work if the total thickness of both the mattress and the boxspring doesn’t exceed 14”. We can’t accommodate mattresses thicker  than 14”.

You don't have to put the mattress right on the ground. We recommend you don't if you live in a humid climate. We’ve had a number of customers put a under-mattress pallet or "bunkie board" or slatted base under. Give “bunkie board” a google. What is important is that it's as thin as possible.

Ideal mattress is 6-9” thick (including any base) for the play tent canopy bed.

Yes, we’d be happy to explore making a custom order for you. We need to know the dimensions of your mattress including length, width and thickness. Send us a message and we can discuss.

In order to keep our Play Tent  and Canopy prices as low as possible we buy our fabrics in enormous quantities. You are more than welcome to send us a request for your perfect colour/pattern.  We may just include it in our next fabric order!

Unfortunately we are not able to accept you sending your own fabric in.

No, we don’t add anything to them. Our cotton fabrics are custom printed just for us and we turn it into beautiful tents and canopies. We passed all Consumer Product Safety testing required for children's products like ours.

Most instock items ship within 1-2 business days. 

If your order requires us to custom make it or there is any

ur play structures are in sections that slide together (nifty!). The standard box is 78 X 17 X 17cm . Queen size canopy and the Playhouse box is slightly longer.

If you are wondering if a certain item will fit in a suitcase for travel please contact us as we can help you with specific dimensions.

Yes! All tents all come with the structure required to assemble.

The only thing we don't provide is the the mattress for the  Play Tent Bed Canopy.

Ideally you should spot clean with a soapy cloth. If you have a bigger mess to deal with then cold wash. Do not machine dry anything other than the play mat base of our play tents. To dry tents best to put them back on their frame and let air dry. A garment steamer will take care of any wrinkles. Please contact us if you need any help.

Its a bit tricky but with a little practice you'll be a pro. See the instructional video I posted on the products page here: 

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